Privacy policy and Terms and Conditions

Privacy policy
At Comfortcleanse Ltd, we are committed to protecting and respecting your privacy. This Policy sets out when and why we collect personal information about people who visit our website, write to
us, or interact with us via social media.

This Policy also explains what we do with your personal information and what we do to keep it secure. It also sets out where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This Policy explains our commitment to protect your personal information.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our Services, you are agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to The Data Protection Officer, Comfortcleanse Ltd via or by writing to Comfortcleanse Ltd 191-192 High Street, Hampton Hill Middlesex TW12 1NL. Alternatively, you can telephone us on 0800 6891269

Who we are
Comfortcleanse is a limited company; its company registration number is 10817458.
Our registered address is:
191-192 High Street, Hampton Hill Middlesex TW12 1NL
For the purpose of data protection legislation, Comfortcleanse. Ltd is a “data controller” and is registered with the Information Commissioner’s Office under the following registration number: A8266971

How we collect information from you
We obtain information about you when you use our website, telephone us, email us, write to us, interact with us via social media, or for example, enquire or contact us about our products and services, or to make an order for products or services.

What type of information is collected from you?
The personal information that we will collect:

Your name, address, telephone number and email address;
Your online account login details, such as your user name and password;

Third party service providers working on our behalf
We work with partners, suppliers, insurers and agencies for the purposes of completing tasks and providing services to us, or to you on our behalf (for example the provision of delivery of our products or services).

However, when we use third party service providers, we only share the personal information that allows them to provide their services to us or to facilitate them providing their services to you. We require them to keep your information secure and not to use it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Other Organisations and Individuals
We may transfer your personal information to other organisations in certain scenarios.
For example:
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation;
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or we are asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions;
If we need to do so to exercise or protect our legal rights, users, systems and Services;
In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
We will take steps with the aim of ensuring that your privacy rights continue to be protected.

Keeping You Informed About Our Products and Services
We will not contact you for marketing purposes by email unless you have given your prior consent. We will not contact you for marketing purposes by post, phone or text message. You can change your marketing preferences at any time by contacting us by email on

Your Rights
Under certain circumstances, by
law you have the right to:

Right to access
You have the right to access the personal information that we hold about you. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

Right to correction
The accuracy of your personal information is important to us. If any of the personal information we hold about you is inaccurate or out of date, please get in contact with us and let us know.

Right to request erasure
You have the right to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

Right to object to
You have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation, which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

Right to request the restriction of processing
You may ask us to suspend the processing of personal information about you, for
example if you want us to establish its accuracy or the reason for processing it.

Right to request a transfer
You may ask us to transfer your personal information to another party. If you would like to exercise any of the above rights, please contact us as set out below.

Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us using the contact details provided below. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

How Long Will We Keep Your Information For?
We will retain a record of your personal information. This is done to provide you with a high quality and consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Sharing your thoughts
When using our website, you may be able to share information through social networks like Facebook. For example, when you ‘like’, ‘share’ or review the services or products that we offer. When doing this, your personal information may be visible to the providers of those social networks, and their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared
on them.

The security measures that we have in place to protect against the loss, misuse or alteration of your personal information are as follows:
Limiting access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.
They will only process your personal information on your instructions and they are subject to a duty of confidentiality;
Anonymising or pseudonymising of data as appropriate;
Making use of encryption technologies as appropriate;
Implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/ or physical separation of our systems and information;
Monitoring our systems for possible vulnerabilities and attacks;
Implementing robust data back-up processes and procedures;
asking you for your passwords. It is your responsibility to keep your passwords secure; you should never share them with anyone else.
Account passwords are encrypted, which means we cannot see your passwords. Forgotten passwords cannot be resent; they can only be reset.

Contact Us
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this Policy, the way your personal information is processed, please contact us by one of the following means:

By email:

By post:
Comfortcleanse Ltd 191-192 High Street, Hampton Hill, Middlesex TW12 1NL

You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to to find out more.
This Privacy Policy was most recently updated in April 2018
  • Information about the services or products that we provide, or have provided, to you (including, for example, the products or services provided to you, when and where you ordered our products or services, and when and where we provided our products and services to you, the amount that you paid for our products or services, and the way you use our products or services);
  • Any feedback you give to us;
  • Details of the emails and other electronic communications that you have sent to us, including via of our online chat service; and
  • If you make a payment online or purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How we use your personal information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
Where we need to perform a contract we have entered into with you.
Where we need to comply with a legal obligation.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal information in the following situations, which are likely to be rare:
Where we need to protect your interests (or someone else's interests).
Where it is needed in the public interest or for official purposes.

We use your information to:
Make our products or services available to you;
Process your orders;
Carry out our obligations arising from any contracts entered into by you and us;
Take payment from you or give you a refund;
Help us to prevent fraud;
Personalise your shopping experience, for example by understanding your location or how you use our websites to provide you with personalised offers or shopping ideas;
Conduct market research, either ourselves or with reputable agencies, to improve services;
For statistical analysis to help us understand more about you as a customer, the products and services you consume, the way you consume them and how, and where, you shop so we can serve you better;
Improve our services and website;
Where you have given your consent (if necessary), contact you about our products and services, including to seek your views or comments on the products and services we provide;
Notify you of changes to our Services;
Help answer your questions and solve any issues you have.

If you fail to provide personal information
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you or provide you with our products or services, or we may be prevented from complying with our legal obligations.

Third parties that have access to your personal information
We will not sell or rent your information to third parties.

We will not share your information with third parties for their marketing purposes.

Get in touch

Call us today to find out more. Your satisfaction is our priority.

0800 6891269
07860 837 785

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